Privacy Policy

TrueNorth Relocations Inc.
Effective Date: May 2026

1. Introduction

TrueNorth Relocations Inc. (“the Company”, “we”, “us”, or “our”) is committed to protecting the privacy, confidentiality, and security of personal information entrusted to us. This Privacy Policy explains how personal information is collected, used, stored, disclosed, and safeguarded in connection with our moving and relocation services and through the use of our website.

2. Applicable Legislation

The Company collects and processes personal information in accordance with applicable Canadian privacy legislation, including the Personal Information Protection and Electronic Documents Act (PIPEDA), as well as any applicable provincial privacy laws.

3. Information We Collect

Personal information we may collect includes, but is not limited to:

Names, addresses, email addresses, and telephone numbers
Billing and payment information
Pickup and delivery addresses
Inventory details and service instructions
Insurance documentation and claims information
Communications related to inquiries, bookings, or disputes

4. Purpose of Collection

Personal information is collected solely for purposes that a reasonable person would consider appropriate, including:

Responding to service inquiries and providing estimates
Scheduling, administering, and delivering services
Customer communication and service updates
Billing, payment processing, and record‑keeping
Insurance coverage and claims handling
Legal, regulatory, and contractual compliance
Internal administrative and business operations

5. Consent

By engaging our services or providing personal information to us, customers consent to the collection, use, and disclosure of personal information in accordance with this Privacy Policy. Consent may be withdrawn at any time, subject to legal or contractual restrictions.

6. Disclosure of Information

The Company does not sell, rent, or trade personal information. Personal information may be disclosed only as necessary to:

Employees and authorized contractors performing services
Third‑party service providers (including insurers and payment processors)
Government authorities or regulators where required by law

All third parties are required to maintain appropriate confidentiality and security safeguards.

7. Data Security

The Company employs reasonable administrative, technical, and physical safeguards to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure. While no system can be guaranteed to be completely secure, we take appropriate measures to reduce risk and protect information under our control.

8. Retention of Information

Personal information is retained only for as long as necessary to fulfill the purposes for which it was collected or as required to meet legal, regulatory, insurance, or contractual obligations.

9. Access and Corrections

Customers have the right to request access to, or correction of, personal information held by the Company, subject to applicable legal limitations. Requests must be made in writing using the contact information available on our website.

10. Website Use

Our website may collect limited technical information such as IP addresses or browser type for security, analytics, and operational purposes. The Company does not knowingly collect personal information through the website without user submission.

11. Policy Updates

This Privacy Policy may be updated from time to time. Any changes will be posted on our website and will take effect upon publication. Continued use of our services constitutes acceptance of the revised policy.

12. Contact Information

For questions, concerns, or requests relating to privacy or personal information, please contact us using the information available at: www.tnres.ca